Terms & Conditions – Full

Bookings and Payment
Once you have chosen your cottage and checked availability bookings can be made online , through our online booking system . A deposit of 25% is required to confirm the booking with the balance due 28 days before arrival. Should a booking be made less than 28 days from arrival date then full payment is required. We do not accept groups of under 18’s.

Good House Keeping
Please inform us of any damage or breakage prior to departure. Failure to do this may result in additional charges. Where there is significant damage to property full repayment will be sought. The cottage will be left in a clean and tidy condition. Please let us know on departure of any known breakages or damage.
There will also be a mandatory £100 good house keeping deposit which will be payable when the balance is due. The deposit will be returned within 7 days providing the cottage is left in a satisfactory and clean condition. A percentage of this deposit may be kept if extra cleaning is required or recycling policy has not been adhered to.

Recycling Policy
Please ensure that you recycle household waste in the appropriate bins. Failure to comply will result in loss of deposit. Each house has recycling information and we would ask that you adhere to this during your stay.  Guests should be aware that the dropping of litter on the site is prohibited. We want to preserve and conserve our natural environment as much as possible. 

Cancellation Policy
Please contact us immediately should you wish to cancel your reservation. In all cases of cancellation the booking deposit will be forfeited.
Please contact us immediately should you be compelled to cancel your reservation and confirm this in writing. Should cancellation occur less than 28 days prior to the date on which the holiday begins, The Green Holiday Cottages will seek to re-let for all or part of the booking period and if successful, monies may be refunded, less the deposit. We recommend that you purchase your own travel insurance for your holiday.

Arrival and Departure
The cottages are available from 3pm on arrival day and should be vacated no later than 10.30am on the final day of your stay. These times may be flexible subject to prior arrangement. Please advise us of your approximate arrival time prior to your stay.

Occupancy
The maximum occupancy for each cottage is stated on our website and must not be exceeded without our prior knowledge and agreement.

Other Guests using The Green Holiday Cottages
We ask our guests to respect the occupants of the other cottages and to act at all times in a way that ensures everyone’s enjoyment. There is an area of shared space which should be used considerately. The Green Holiday Cottages management reserve the right to take appropriate action against anyone failing to act in a responsible manner. We do ask that the noise level is kept to a minimum after 10.30pm.

Complaints
If there is something that you are unsatisfied with please let us know immediately in order that we can attempt to resolve the issue. Failure to do this makes it more difficult for us to resolve and may affect your rights in view of the complaint.

No Smoking Policy
The Green Holiday Cottages operates a no smoking policy anywhere inside the cottages.

Privacy Policy
We are committed to ensuring the best standards of practice in all our activities. Visitors to our web site can be assured that the protection of privacy and confidentiality are given the highest priority. All personal information is collected, held and used in strict compliance with the Data Protection Act 1998.
Your data will only be used to contact you regarding your enquiry and booking. We may contact you before, during and after your booking but only in relation to your booking.

Car Parking
There is car parking available for holiday residents. Please park vehicles in a manner which is considerate to others who are accessing the site.

The proprietors reserve the right to enter any of the cottages at any time.